Orders and delivery
When will my order ship?
Orders are processed within one business day, excluding holidays. Orders placed after noon, or at weekends, may begin processing the next business day. You will receive a confirmation email with tracking as soon as your order ships, where the shipping method supports it.
How long will delivery take?
Available shipping methods and estimated delivery times are shown at checkout. Estimates begin once your order ships and may be affected by carrier delays or other events outside our control.
What does shipping cost?
Shipping is calculated at checkout based on your destination, order weight and the method you choose. Any free shipping available on your order is shown at checkout.
Do I pay customs or import fees?
For orders shipped to the United Kingdom, taxes, duties and import fees may apply. Where these can be calculated in advance they are collected at checkout and shown before you place your order. Where they cannot, they may be due on delivery.
Returns and exchanges
Can I return an order?
You may request a return within 14 days of the last item in your order being delivered. Items must be unworn and unused, with tags, in their original packaging. Return shipping is free and we provide the label.
How do I start a return?
Log in to your account to request a return or cancellation. Once approved, we will send instructions on where to send your package. Items sent back without requesting a return first cannot be accepted.
Can I cancel an order?
You can request cancellation, or removal of items from your order, at any point before the item ships.
Something arrived damaged or wrong
Please inspect your order on arrival and contact us straight away if an item is defective, damaged, or not what you ordered.
Caring for your jewellery
How should I look after my pieces?
Our jewellery can get wet: wear it in the shower and wash your hands with it on. The only thing we would avoid is soaking it for hours at a time — a long bath, a whole day at the pool or the sea. Wipe with a soft dry cloth after wear and store pieces apart from one another.
Are your pieces suitable for sensitive skin?
Our stainless steel pieces suit most people who react to jewellery: they are water resistant and do not rust or corrode. Material details are listed on each product page.